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Terms of Service

House Washing Miami · housewashingmiami.com · clean@housewashingmiami.com

Effective Date: July 8, 2026

These Terms of Service ("Terms," "Agreement") are a binding legal agreement between you ("Customer," "you," or "your") and House Washing Miami ("Company," "we," "our," or "us"). They govern your access to and use of our website, our online quote request system, our communications channels, and any exterior cleaning services we provide, including but not limited to house washing, soft washing, pressure washing, roof cleaning, roof treatment, gutter cleaning, window cleaning, driveway and concrete cleaning, and solar panel cleaning (collectively, the "Services").

By accessing our website, submitting a quote request, communicating with us, scheduling Services, receiving Services, or making payment, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website or our Services.

1. Definitions

  • "Customer" means any individual, household, business, property owner, tenant, property manager, or other entity that requests, schedules, or receives Services from us or that submits any information through our website.
  • "Property" means the residential or commercial premises at which Services are to be performed.
  • "Services" means the exterior cleaning services described on our website, as well as any related consultation, quoting, scheduling, communication, and payment processing activities.
  • "Website" means housewashingmiami.com, www.housewashingmiami.com, and any related pages, subdomains, forms, and applications operated by us.
  • "Quote" means a written or electronic estimate of the price and scope for Services.
  • "Work Order" means a confirmed scheduled Service, whether confirmed by email, text message, quote acceptance, verbal confirmation, or other means.

2. Service Area

We provide Services in the Greater Miami area and surrounding areas in the State of Florida. We reserve the right to accept, decline, or restrict Services based on location, travel time, site conditions, safety considerations, scheduling availability, or any other reason permitted by law.

3. Eligibility

To use our Website or request Services, you must:

  • Be at least 18 years of age;
  • Be legally capable of entering into a binding contract under the laws of the State of Florida;
  • Own the Property or have the legal authority of the owner or authorized agent to request Services at the Property;
  • Provide accurate, current, and complete information; and
  • Comply with all applicable laws, rules, HOA covenants, and local ordinances.

You represent and warrant that you have the authority to grant us access to the Property and to authorize the performance of the Services.

4. Quotes and Estimates

Quotes are estimates only and are based on information you provide to us, including but not limited to Property address, square footage, story count, siding type, roof type, service history, and photographs. Quotes are subject to change if:

  • Actual site conditions differ materially from the information provided;
  • Additional square footage, additional stories, additional surfaces, or additional services are required;
  • Access is restricted, unsafe, or requires additional equipment;
  • Excessive staining, biological growth, oxidation, paint failure, or other conditions require additional labor or chemistry;
  • Additional trip charges, mobilization charges, or wait time are incurred; or
  • The scope of work changes at your request or with your consent.

Unless expressly stated in writing, quotes are valid for thirty (30) days from the date of issuance and are non-binding until accepted by both parties and a Work Order is scheduled.

5. Scheduling and Confirmation

Work Orders are confirmed based on availability. We may request additional information, photographs, or a site visit before confirming a Work Order. We reserve the right to reschedule, decline, or reassign any Work Order in our sole discretion.

6. Weather, Force Majeure, and Rescheduling

Because our Services are performed outdoors and involve water, chemistry, and elevated work, we may reschedule any Work Order due to rain, lightning, high winds, freezing temperatures, extreme heat, air quality events, government warnings, or other unsafe or unsuitable conditions. Weather-related rescheduling does not constitute a breach of these Terms.

We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, floods, fires, storms, government orders, utility outages, water shortages, supply chain disruption, labor disputes, illness, pandemic, or public emergency.

7. Property Access, Preparation, and Customer Responsibilities

You agree, at your sole cost and expense, to:

  • Provide safe, clear, and legal access to the Property on the scheduled date;
  • Provide access to an outdoor water spigot with adequate flow and pressure, and to standard 120V electrical outlets if required;
  • Close all windows, doors, skylights, vents, and pet doors before the crew arrives;
  • Move vehicles, patio furniture, grills, planters, decorations, pool covers, cushions, and other personal items away from the work areas;
  • Cover or remove sensitive plants and secure any known irrigation, low-voltage lighting, or electrical hazards;
  • Secure pets indoors or in an area away from the work zone at all times;
  • Disclose in advance any known defects, leaks, prior repairs, sensitive surfaces, custom finishes, historical materials, active pest activity, or other conditions that could be affected by cleaning;
  • Notify us of any HOA rules, gate codes, quiet hours, or property access requirements; and
  • Be reachable by phone or text on the day of Service.

If we arrive and cannot safely or lawfully access the Property, if the site is not prepared as required, or if we cannot make contact with you when needed, a trip charge and/or full cancellation fee may apply.

8. Nature of Exterior Cleaning; Inherent Risks and Limitations

You acknowledge that exterior cleaning is a maintenance service, not a restoration or repair service, and that results depend on the age, condition, material, prior maintenance, and environmental exposure of the surfaces. Cleaning cannot always remove or reverse:

  • Deeply embedded stains, rust, tannin, battery acid, oil, paint overspray, artillery fungus, efflorescence, or mineral deposits;
  • Oxidation, chalking, sun fading, or UV damage to paint, stain, sealer, or plastic;
  • Etching, pitting, spalling, or discoloration of concrete, masonry, or stone;
  • Cosmetic damage from prior high-pressure cleaning, DIY chemistry, or improper maintenance; or
  • Biological staining that has permanently altered the substrate.

We use professional soft washing techniques and industry-appropriate chemistry for the surfaces being cleaned. Where high pressure is not appropriate, it will not be used, even if requested. You acknowledge and accept these inherent limitations.

9. Pre-Existing Conditions

Older or poorly maintained properties commonly contain hidden or pre-existing conditions that may only become apparent during or after cleaning, including but not limited to failed caulk and sealants, deteriorated wood, damaged siding, loose or missing shingles, cracked mortar or stucco, prior water intrusion, rotted trim, failed window seals, corroded flashings, uncapped chimneys, unsealed penetrations, and paint that is failing at the substrate.

We are not responsible for the discovery, worsening, or consequences of pre-existing conditions, including any water intrusion that occurs through defects that existed before our arrival. Where practical, we will bring material concerns to your attention.

10. Roof Cleaning and Elevated Work

Roof cleaning and other elevated Services are performed from the ground where possible using industry-standard low-pressure soft wash methods designed to be safe for asphalt shingle, tile, and metal roofs. Walking on roofs is limited to what is strictly necessary for safety and effective cleaning.

We may decline, suspend, or terminate elevated work at our sole discretion if we determine that conditions are unsafe, including but not limited to steep pitch, fragile roofing materials, wet or icy surfaces, storm damage, unstable substrates, wildlife activity, or inadequate access. No refund, credit, or liability shall arise from our decision to protect crew safety.

11. Landscaping, Vegetation, and Water Runoff

We take reasonable care to protect plants, lawns, and hardscape by pre-wetting vegetation, tarping when appropriate, and rinsing thoroughly. Because cleaning inherently involves water, chemistry, and runoff, and because sensitive or stressed vegetation may be affected regardless of precautions, we cannot guarantee that no plant will be affected. You agree that we are not liable for temporary browning, wilting, spotting, or loss of sensitive or stressed vegetation. You are responsible for disclosing sensitive species and for watering vegetation before and after Service as recommended.

12. Water Intrusion Disclaimer

Cleaning water may enter the building through defective, missing, or unsealed windows, doors, siding joints, roof penetrations, vents, or other openings. You acknowledge that the integrity of the building envelope is your responsibility. We are not liable for interior water intrusion arising from pre-existing defects, failed seals, open windows, or building envelope failures.

13. Payment Terms

Payment is due upon completion of the Services unless a written invoice or other written arrangement provides different terms. We accept the payment methods listed on our invoices or communications. All prices are quoted in United States Dollars (USD). Applicable state and local sales tax will be added where required by law.

We do not typically require deposits for standard residential Services, but reserve the right to require a deposit for large, custom, commercial, or high-risk projects.

14. Late Payment, Returned Payments, and Collections

Invoices unpaid after ten (10) days from the invoice date are past due. Past-due balances may accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable Florida law. Returned checks or reversed electronic payments may incur a fee of up to $35 per occurrence.

If your account remains delinquent, we may suspend future Services, refer the account to collections, file suit, and/or record a mechanic's or materialman's lien where permitted by law. You agree to pay all reasonable costs of collection, including but not limited to collection agency fees, court costs, and attorneys' fees.

15. Chargebacks

You agree to contact us before initiating any credit card chargeback. Initiating a chargeback for Services that were rendered as agreed, without first providing us a reasonable opportunity to resolve any concern, is a material breach of these Terms. In such event, we may dispute the chargeback with supporting documentation, recover all costs, and refuse future Services.

16. Cancellation and Rescheduling by Customer

You may cancel or reschedule a Work Order at no charge if you notify us by phone, text, or email at least twenty-four (24) hours before the scheduled arrival window. Cancellations made with less than 24 hours' notice, and any no-shows or lock-outs, may incur a trip charge of up to $95 or twenty-five percent (25%) of the quoted amount, whichever is greater.

17. Cancellation and Rescheduling by Us

We may cancel, reschedule, or reassign any Work Order without liability where necessary due to weather, safety, staffing, equipment, or other reasonable business grounds. Where we cancel or reschedule, we will make reasonable efforts to accommodate a replacement date acceptable to you.

18. Satisfaction and Reclean Policy

If you are not satisfied with a specific area of completed Service, you must notify us in writing (email is acceptable) within seven (7) days of completion, with photographs and a description of the concern. We will, at our sole discretion and as our sole obligation, either (a) return to reclean the affected area at no additional charge, or (b) issue a partial credit or refund proportionate to the affected area. This reclean commitment is expressly limited to workmanship issues and does not extend to conditions excluded elsewhere in these Terms, including inherent limitations of cleaning, pre-existing conditions, or issues caused by conditions after Service completion.

19. Warranties Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT SERVICES WILL PRODUCE ANY PARTICULAR RESULT OR THAT SURFACES WILL APPEAR NEW OR FULLY RESTORED.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HOUSE WASHING MIAMI, ITS OWNERS, EMPLOYEES, CONTRACTORS, AFFILIATES, OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF USE, LOSS OF DATA, DIMINUTION OF PROPERTY VALUE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO A PARTICULAR WORK ORDER SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO US FOR THAT WORK ORDER.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in whole or in part.

21. Insurance

We carry commercial general liability insurance appropriate to the Services. Certificates of insurance are available upon reasonable written request. Our insurance does not cover pre-existing conditions, inherent limitations of cleaning, or damage caused by conditions outside our control as described in these Terms.

22. Claims Process

To be considered, any claim for property damage allegedly caused by us must be submitted to us in writing within seven (7) days of the date the alleged damage occurred or should reasonably have been discovered, and must include photographs, a written description, and a reasonable opportunity for us to inspect the alleged damage before any repair or alteration is made. Failure to provide timely notice and an opportunity to inspect is a material prejudice to us and a waiver of the claim to the fullest extent permitted by law.

23. Indemnification

You agree to defend, indemnify, and hold harmless House Washing Miami and its owners, employees, contractors, affiliates, insurers, and representatives from and against any and all claims, damages, losses, liabilities, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) any information you provide that is inaccurate, incomplete, or misleading; (c) any pre-existing condition of the Property; (d) your negligence or willful misconduct; (e) any third-party claim brought by an HOA, neighbor, tenant, guest, or other party related to the Services you requested; and (f) your violation of any law or the rights of any third party.

24. Photography, Media, and Marketing Consent

You grant us a perpetual, royalty-free, worldwide license to photograph and record the Property before, during, and after Services, and to use, reproduce, adapt, publish, and display such media for documentation, quality assurance, insurance, training, dispute resolution, portfolio, social media, advertising, and marketing purposes. Media will not depict identifying street addresses or house numbers where reasonably avoidable. You may opt out of marketing use of Property media by notifying us in writing before Services begin.

25. Reviews and Testimonials

If you voluntarily submit a review, rating, testimonial, referral, or endorsement, you grant us a perpetual, worldwide, royalty-free, irrevocable license to reproduce, publish, distribute, and display such content in any medium, together with the first name, first initial of surname, city, and any photographs you choose to make public.

26. Communications; Telephone, SMS, and Email

By providing your telephone number or email address, you consent to receive service-related communications from us, including quote responses, appointment confirmations, arrival notifications, invoices, receipts, follow-up communications, and reminders, via phone call, text (SMS/MMS), and email. Message and data rates may apply.

You may also receive occasional marketing messages. You can opt out of marketing SMS at any time by replying STOP; you can opt out of marketing email by using the unsubscribe link. Transactional communications regarding your Services will continue as necessary.

Calls to and from us may be recorded or monitored for quality assurance, training, safety, and dispute resolution.

27. Website License and Acceptable Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for personal, non-commercial purposes related to obtaining Services. You agree not to:

  • Copy, scrape, mirror, republish, or otherwise reproduce the Website or its content except as necessary for personal use;
  • Use the Website in any manner that could disable, damage, overburden, or impair it;
  • Attempt to gain unauthorized access to any portion of the Website;
  • Use bots, scrapers, or other automated means to access or interact with the Website;
  • Introduce any viruses, malware, or harmful code;
  • Submit any information that is false, misleading, defamatory, unlawful, or that infringes any third party rights;
  • Use the Website in violation of any applicable law; or
  • Reverse engineer, decompile, or attempt to derive the source code of the Website.

28. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, illustrations, photographs, video, audio, layout, and code, is owned by or licensed to us and is protected by United States and international copyright, trademark, and other intellectual property laws. "House Washing Miami" and the Website's branding are our trademarks. No rights are granted except as expressly set out in these Terms.

29. User Submissions

If you submit any content to us, including photographs, videos, notes, reviews, or messages, you represent that you own or have the right to submit such content, and you grant us a perpetual, worldwide, royalty-free, irrevocable license to use, reproduce, adapt, publish, translate, and distribute such content in connection with our business.

30. Third-Party Services and Links

The Website may reference or link to third-party services such as Google, Meta, analytics providers, form processors, mapping providers, review platforms, and payment processors. Those third parties operate independently. We are not responsible for the availability, content, security, terms, or privacy practices of any third-party service.

31. No Employment Relationship

Nothing in these Terms creates any employment, agency, partnership, franchise, joint venture, or fiduciary relationship between you and us. Any subcontractors we may engage act as independent contractors and are subject to our workmanship and safety standards.

32. Assignment

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms in connection with a sale, merger, reorganization, or transfer of all or substantially all of our assets.

33. Modifications to the Services or Website

We may add, change, suspend, or discontinue any part of the Website or any Service offering at any time, with or without notice. We are not liable for any modification, suspension, or discontinuance.

34. Modifications to These Terms

We may update these Terms at any time. Updated Terms become effective when posted to the Website unless a different effective date is stated. Your continued use of the Website or Services after the effective date constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

35. Termination

We may suspend or terminate your access to the Website or refuse to provide Services at any time, with or without notice, for any reason, including but not limited to breach of these Terms, suspected fraud, past-due balances, abusive conduct, or safety concerns. Sections that by their nature should survive termination (including without limitation payment obligations, warranty disclaimers, limitation of liability, indemnification, intellectual property, and dispute resolution) shall survive.

36. Governing Law and Venue

These Terms and any dispute arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Subject to Section 37, the state and federal courts located in Miami-Dade County, Florida shall have exclusive jurisdiction and venue over any dispute not required to be resolved by arbitration or small claims, and you consent to the personal jurisdiction of those courts.

37. Informal Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this Section carefully. It affects your legal rights, including the right to sue in court and the right to a jury.

Informal resolution. Before initiating any formal proceeding, you agree to first contact us in writing at clean@housewashingmiami.com and to provide us a reasonable opportunity (not less than thirty (30) days) to resolve your concern informally and in good faith.

Arbitration. Except for (a) claims eligible to be brought in small claims court, and (b) claims for injunctive relief to protect intellectual property or to prevent unauthorized access to the Website, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with us that cannot be resolved informally shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration will be held in Miami-Dade County, Florida, or by video conference where permitted. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. YOU AND WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a court decides that this class action waiver is not enforceable as to a particular claim, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court, while all other claims shall proceed in arbitration.

Opt-out. You may opt out of this arbitration agreement by sending written notice of your decision to opt out to clean@housewashingmiami.com within thirty (30) days after first accepting these Terms. Your notice must include your full name, address, and a clear statement that you wish to opt out of arbitration.

Jury trial waiver. To the extent any claim proceeds in court rather than arbitration, you and we each knowingly and voluntarily waive any right to a trial by jury.

38. Statute of Limitations

To the maximum extent permitted by applicable law, any claim arising out of or related to these Terms or the Services must be brought within one (1) year after the cause of action accrues; otherwise, the claim is permanently barred.

39. Notices

Notices to us must be sent to clean@housewashingmiami.com. Notices to you will be sent to the email address or telephone number you have provided. Notices are deemed given when sent to the last address of record.

40. Electronic Signatures and Records

You consent to conduct business with us electronically. Your electronic acceptance of a quote or Work Order, and our electronic invoices, receipts, and communications, constitute valid records and signatures under the federal E-SIGN Act and applicable Florida law.

41. Severability

If any provision of these Terms is held unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed, and the remaining provisions shall remain in full force and effect.

42. Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

43. Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

44. Entire Agreement

These Terms, together with our Privacy Policy, any Work Order, and any invoices or written scope-of-work documents, constitute the entire agreement between you and us regarding the subject matter and supersede all prior or contemporaneous understandings, whether written or oral. Any additional or different terms proposed by you are expressly rejected unless agreed to by us in a signed writing.

45. Contact

House Washing Miami · Website: housewashingmiami.com · Email: clean@housewashingmiami.com