Privacy Policy
Effective Date: July 8, 2026
House Washing Miami ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process your personal information when you visit our website, request a quote, communicate with us, or use our services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Scope
This Privacy Policy applies to:
- Our website
- Online quote requests
- Contact forms
- Telephone calls
- Email communications
- SMS and text messages
- Social media communications
- Online advertising
- In-person communications
- Any services provided by House Washing Miami
2. Information We Collect
We may collect the following categories of information.
Personal Information
- Full name
- Company name
- Property owner information
- Property address
- Mailing address
- Email address
- Telephone number
Service Information
- Services requested
- Appointment preferences
- Property details
- Service history
- Before and after photographs
- Notes relating to your project
Payment Information
Depending on the payment method selected, we may collect:
- Billing address
- Payment confirmations
- Transaction information
We do not intentionally store complete credit card numbers on our servers.
Communications
We may maintain records of:
- Emails
- Text messages
- Phone conversations
- Contact forms
- Online chat messages
- Voicemails
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Browser version
- Operating system
- Device type
- Screen resolution
- Language preferences
- Time zone
- Internet service provider
- Referral source
Website Usage Information
We may collect:
- Pages visited
- Time spent on pages
- Click activity
- Scroll activity
- Entry pages
- Exit pages
- Session duration
- Search terms
- Downloads
- Conversion events
3. Information You Choose to Provide
You may voluntarily provide personal information when you:
- Request a quote
- Schedule services
- Contact us
- Upload photographs
- Complete forms
- Subscribe to updates
- Enter promotions
- Submit reviews
- Communicate with us
4. How We Use Your Information
We may use your information to:
- Prepare estimates
- Schedule appointments
- Perform requested services
- Process payments
- Respond to inquiries
- Provide customer support
- Improve our services
- Improve our website
- Verify customer identity
- Prevent fraud
- Detect security incidents
- Maintain business records
- Send invoices
- Collect unpaid balances
- Resolve disputes
- Enforce our agreements
- Comply with legal obligations
- Protect our legal rights
- Analyze website performance
- Improve customer experience
- Conduct internal business operations
5. Marketing Communications
Where permitted by law, we may send:
- Promotional offers
- Seasonal reminders
- Service recommendations
- Company announcements
- Special offers
- Maintenance reminders
You may unsubscribe from marketing communications at any time.
Operational messages relating to scheduled services, estimates, invoices, or customer support are not considered marketing communications.
6. Cookies
Our website may use cookies and similar technologies to:
- Remember preferences
- Improve website functionality
- Measure website performance
- Analyze visitor behavior
- Deliver personalized advertising
- Improve user experience
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
7. Analytics
We may use analytics platforms to collect information regarding website performance, including:
- Visitor numbers
- Geographic location
- Device information
- Traffic sources
- User behavior
- Conversion statistics
- Website performance metrics
Analytics information is generally aggregated and does not directly identify individual visitors.
8. Advertising Technologies
We may use advertising technologies such as:
- Cookies
- Pixels
- Tags
- Conversion tracking
- Remarketing technologies
These technologies help us:
- Measure advertising performance
- Deliver advertisements
- Improve advertising campaigns
- Understand visitor interests
Third-party advertising providers process information according to their own privacy policies.
9. Information Received From Third Parties
We may receive information from:
- Referral partners
- Marketing providers
- Payment processors
- Scheduling software
- Public records
- Review platforms
- Mapping services
- Advertising platforms
10. Property Information
We may collect information regarding the property where services are requested, including:
- Exterior photographs
- Building materials
- Property measurements
- Service history
- Access instructions
- Site notes
11. Photography
We may photograph your property before, during, and after providing services.
Photographs may be used for:
- Documentation
- Quality assurance
- Insurance purposes
- Training
- Dispute resolution
- Marketing
If you do not wish photographs to be used for marketing purposes, you must notify us before work begins.
12. Reviews and Testimonials
If you voluntarily submit a review, testimonial, or recommendation, you grant us permission to display that content together with any name or information you choose to make public.
13. How We Share Information
We may disclose personal information to:
- Employees
- Independent contractors
- Payment processors
- Accounting providers
- Scheduling providers
- Cloud hosting providers
- Insurance providers
- Attorneys
- Government authorities where required by law
- Collection agencies
- Professional advisors
We do not sell your personal information.
14. Business Transfers
If House Washing Miami is sold, merged, reorganized, or transfers assets, customer information may be transferred as part of that transaction.
15. Data Retention
We retain information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
Retention periods vary depending upon the type of information and applicable legal requirements.
16. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
17. International Data Processing
Your information may be processed, stored, or transferred to servers located outside your state or country where permitted by applicable law.
18. Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will promptly delete it where legally required.
19. Your Privacy Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Delete certain information
- Restrict certain processing
- Withdraw consent where applicable
- Request a copy of information you have provided
Certain requests may be denied where permitted or required by law.
20. Do Not Track
Our website does not currently respond to browser "Do Not Track" signals because there is no universally accepted standard governing such responses.
21. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, security, or content of third-party websites.
22. Security Incidents
If we become aware of a data security incident involving your personal information, we will respond in accordance with applicable federal, state, and local laws.
23. Legal Compliance
We may disclose personal information when necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our legal rights
- Investigate fraud
- Prevent unlawful activity
- Protect the safety of individuals
- Enforce our agreements
24. California Privacy Rights
If applicable, California residents may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights to know, access, correct, delete, and limit certain processing of personal information.
25. Florida Privacy Rights
Where applicable, Florida residents may have rights under the Florida Data Privacy and Security Act and other applicable laws. We will honor all rights required under applicable law.
26. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
Changes become effective immediately upon publication unless otherwise required by law.
The Effective Date at the top of this Privacy Policy identifies the most recent revision.
27. Contact Us
Questions regarding this Privacy Policy or requests relating to your personal information may be directed to House Washing Miami using the contact information published on our website. You may also email clean@housewashingmiami.com.